Nursing Home Partners

We know how important it is for you to work with partners who understand your facility’s third party provider protocols and what issues may keep you up at night when partnering with a hospice provider. Our service promise includes:

• Our commitment to attend all resident care plan meetings in order to maintain effective care plan coordination
• CEU offerings of pertinent education sessions and independent learning modules to include but not limited to:– Care at the End of Life: The Dying Process
  – Care at the End of Life: Pain
  – Care at the End of Life: Nutrition and Hydration
  – Care at the End of Life: Honoring Choices with Advance Directives
  – Care at the End of Life: Calm in the Midst of the Storm

• Notice of all Suncoast Hospice admissions or non-admissions to the MDS Coordinator and the Business Office Manager within 24 hours of a referral to Suncoast Hospice
• Our commitment to audit 100% of hospice NH charts to achieve and maintain AHCA documentation compliance requirements for hospice patients
• At your request, our staff and leadership will be available on site during your survey event to answer surveyors’ questions related to hospice residents

We know how important it is for your residents to achieve and maintain the highest quality-of-life standards as they approach end of life. Our service promise includes:

• Treating your residents with dignity and respect
• Reducing your hospice resident’s severe pain level (7 or higher out of 10) to a comfortable level (5 or below) by the end of the fourth day of hospice care
• Recognizing each of your facility’s veterans by offering a specialized We Honor Veterans pinning ceremony upon your request
• Access to integrative therapies to include aromatherapy, pet therapy, Reiki and palliative arts music
• Help for residents and families in completing advance directives by a hospice social worker

We know how important it is to keep your residents in your facility by avoiding hospitalizations and re-hospitalizations. Our service promise includes:

• Offering episodic bedside nursing care in your facility for residents whose clinical condition, in accordance with Medicare clinical criteria, makes them eligible to receive symptom management support during a worsening of symptoms
• Offering episodic bedside nursing care in your facility for residents whose clinical condition, in accordance with Medicare clinical criteria, makes them eligible to receive symptom management support during a worsening of symptoms
• Offering episodic hospice inpatient care center placement to provide symptom management for residents whose condition may otherwise result in a hospitalization or a re-hospitalization and facilitate the resident’s return to your nursing home as their condition permits
• 24/7 telephone access to hospice physicians for pain and symptom management consultations whenever requested by a resident, resident’s family or the resident’s attending physician

We know how important it is to you to work with partners who understand your facilities’ third party provider protocols and what issues may keep you up at night when partnering with a hospice provider. Our service promise includes:

• Development of customized facility profiles identifying your facility’s specific communication expectations for a successful partnership experience to include but not limited to the following:– Who to check with upon arrival and prior to departing your facility
  – How to notify the ALF Administrator of hospice admissions, non-admissions and discharges
  – Attendance at care plan meetings
  – Weekly notification of hospice aide resident visit schedule
  – Documentation protocols
• Providing all hospice staff and volunteers visiting your facility with your unique facility protocol to ensure procedural compliance when visiting your residents
• Processing the payment to your facility within 10 days of the nursing home’s approval of the hospice monthly invoice